Refund policy

The 30-Day Reset Guarantee

Here's our promise, plain and simple: try your first Luna Lab protocol, and if you're not feeling the difference, email us at support@manalunalabs.com within 30 days of delivery for a full refund. No return shipping, no hoops, no interrogation.

One tip from 20,000+ customers before you decide: the phases build on each other, and week two is when most people tell us they notice the shift. Give it that long if you can.

The details

• The guarantee applies to your first Luna Lab protocol, one guarantee per household.
• Refunds cover the product price; shipping costs, duties, and taxes are non-refundable.
• For bundles and subscriptions, the guarantee covers your first month's shipment.
• Refunds are issued to your original payment method within 10 business days.
• There's nothing to send back — keep it or pass it along.
• The guarantee applies to purchases made directly on lunalab.shop.

Subscription orders
The 30-Day Reset Guarantee applies to your first order only — including the first month of a subscription — and must be requested within 30 days of that first order's delivery date. Refund requests submitted after this window, including requests made after a renewal order has been placed or shipped, are not eligible.

Recurring subscription orders (second month onward) are final once shipped and are not eligible for refunds. You'll receive an email reminder before every upcoming charge, and you can skip, pause, swap, or cancel your subscription anytime from your account with no fees.

Damaged or incorrect orders

If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or refund — including shipping.

Questions?

Email us at support@manalunalabs.com — a human answers.