Refund policy

Luna Lab — Refund Policy

At Luna Lab, your wellness and safety are at the heart of everything we do. We understand that purchasing detox products is a personal decision, and we want you to feel completely confident and secure every time you shop with us. Please take a moment to review our refund policy below so you know exactly what to expect.

Our Commitment to You We stand behind the quality, purity, and integrity of every product we create. If something isn't right with your order, please reach out to us—we genuinely care, and we'll do our best to make it right.

All Sales Are Final — For Your Safety Due to the nature of our detox products and their packaging, all sales are considered final and we are unable to accept returns. This policy exists first and foremost to protect your health and safety.

Once a product has left our facility, we cannot verify how it has been stored, handled, or whether its packaging remains sealed and uncompromised. Reselling or redistributing returned detox products could expose another customer to contamination or tampering, and that is a risk we are simply not willing to take. We hold ourselves to strict safety standards because you deserve nothing less than a product you can trust.

Case-by-Case Refund Review While we do not accept returns, we know that circumstances can vary, and we believe in treating every customer with fairness and compassion. For this reason, refund requests are carefully reviewed on a case-by-case basis.

If you believe your situation warrants a refund—for example, if your order arrived damaged, defective, or incorrect—please contact our team as soon as possible. We ask that you reach out within 7 days of receiving your order and include your order number, a clear description of the issue, and photos when applicable. This helps us understand what happened and respond as quickly as possible.

Protecting Our Community We want to be transparent with you: in the past, we have experienced fraudulent refund claims that ultimately hurt honest customers and small businesses like ours. Because of this, we carefully evaluate each request to ensure fairness for everyone. We appreciate your patience and understanding as we work to protect both our customers and our company.

Shop With Confidence Your trust means the world to us. If you have any questions before placing an order, or if you're unsure which product is right for you, please don't hesitate to reach out. We're always happy to help guide you toward the best choice for your wellness journey.

Contact Us If you have any concerns about your order or would like to submit a refund request for review, please contact our customer care team. We'll respond as promptly as possible and treat your request with the care and attention it deserves.

Thank you for choosing Luna Lab. We're honored to be part of your wellness journey.