Policy

Welcome to Luna Labs. By purchasing or using any of our detox products, you agree to the following policies. Please read them carefully, as they outline your rights and responsibilities as a customer.

1. General Disclaimer

All Luna Labs products are formulated for general wellness and detox support. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Results may vary depending on individual health, lifestyle, and other factors.

  • Always consult a licensed healthcare professional before starting any detox or supplement program, especially if you are pregnant, nursing, taking medication, or have a medical condition.

  • Luna Labs is not liable for any misuse or adverse reaction arising from improper use of our products.

  • Statements made on our website, social media, or packaging have not been evaluated by the Food and Drug Administration (FDA).

2. Product Use and Safety

Customers are responsible for:

  • Reading and following all instructions, dosage recommendations, and warnings on product labels.

  • Ensuring they are not allergic or sensitive to any listed ingredients.

  • Storing products safely and properly as indicated.

Luna Labs reserves the right to modify product formulas, ingredients, or packaging without prior notice.

3. Refund & Return Policy

We want you to feel confident in your purchase. However, due to the nature of our detox and wellness products, we can only accept returns under specific conditions.

Eligibility for Refunds or Replacements

Refunds or replacements are available if:

  • You receive the wrong item or a damaged product upon delivery.

  • You contact us within 7 days of receiving your order with proof (photo or video).

We cannot issue refunds or returns for:

  • Opened or used products (for safety and hygiene reasons).

  • Products purchased through unauthorized sellers or third-party marketplaces.

  • Dissatisfaction based on personal taste or perceived effectiveness.

Refund Process

To initiate a refund or exchange:

  1. Email support@manalunalabs.com with your order number and proof of issue.

  2. Once approved, we’ll provide return instructions (if applicable).

  3. Refunds are issued to the original payment method within 7–10 business days after we receive and verify the return.

4. Shipping Policy

  • Orders are processed within 1–3 business days and shipped via reputable carriers.

  • Delivery times vary depending on your location.

  • Luna Labs is not responsible for delays caused by postal or courier services.

  • Please double-check your shipping address before confirming your order — we cannot guarantee corrections once an order has been shipped.

5. Cancellations

Orders can be canceled within 12 hours of placement by emailing support@manalunalabs.com. After this window, your order may already be processed and shipped.

6. Limitation of Liability

By purchasing from Luna Labs, you agree that:

  • Luna Labs, its owners, affiliates, and employees shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from use or misuse of our products.

  • Your sole remedy for dissatisfaction with our products or services is to discontinue use and, where eligible, request a refund under our stated policy.

7. Privacy Policy

Your privacy is important to us. Personal information collected during purchase or sign-up is used solely to process your order and improve our services. We do not sell or share your data with third parties, except as required by law.